Operating Principles

Our Operating Principles are the essence of how we conduct our business. Quality. Customer Service. Associate Development. Innovation. Efficiency. These are all the things we do to make us competitive now and into the future.

Provide the highest quality products and services

on time, first time, every time. To ensure that consumer safety is always our top priority.

Deliver on our commitment to our customers

by providing fast, friendly, responsive service and excellent products from Associates who are true partners and experts in their fields.

Honor our commitment to the well-being of our Associates

through a holistic approach that includes safety, health, professional development, reward, recognition and celebrating our successes.

Bring innovation to the marketplace

that’s driven by unparalleled customer insights, creativity, and the ability to execute quickly and expertly.

Drive efficiency and profitable growth

through process simplification, cost-consciousness and a dedication to continuous improvement.